1. Who we are
HRTEQ, Inc. (“HRTEQ”, “we”, “us”) provides a recruitment platform made up of the website at hrteq.com, the HRTEQ web app, and the HRTEQ Android app (together, the “Service”). Recruitment agencies, their staff, employers and job applicants use the Service to manage job orders, applications, documents, interviews and messages.
This policy explains what personal information we handle, why, who it is shared with, and the choices and rights you have. It applies to everyone who uses the Service.
2. Our role and the organization’s role
Most recruitment records in HRTEQ belong to the recruitment agency or other organization that handles your recruitment (the “Organization”). For those records, the Organization decides what information is needed and how long it is kept, and HRTEQ processes the information on the Organization’s behalf.
HRTEQ is responsible for information we use to run the Service itself, such as your account, sign-in and security information, app settings, subscriptions, and support requests.
Ask the Organization handling your recruitment about its own recruitment and privacy policies.
3. Information we collect
Information you provide
- Account and contact details: name, email address, phone number, password (stored only in hashed form), and profile picture.
- Profile information: birth date or reported age, address, education, employment history, skills, languages, and emergency contacts.
- Application information: the jobs you apply for, stage and status updates, interview availability, bookings and results.
- Documents: CVs and files you upload. Depending on the recruitment process, these may include government identification, passport details, medical documents, visa documents, or travel records. Not every user submits these records.
- Messages: conversations with recruiters, employers and other users, and any files shared in them.
- Employer information: company details, business contact information, hiring requirements, job orders and recruitment requests.
- Support requests you send us.
Information collected automatically
- Session and security information: sign-in sessions, device and browser type, IP address, and records of account activity, used to keep accounts secure and to audit changes to recruitment records.
- App preferences such as appearance, language and text size, stored on your device.
Information from others
- Organizations, recruiters and employers may add or update information about your application, interviews and results.
- Google sign-in: if you choose to sign in with Google, Google shares your name, email address, profile picture and a verification that your email is confirmed. We use this only to create your account and sign you in.
- Stripe tells us whether a subscription payment succeeded. We do not receive or store your full card number.
4. How we use information
- To provide the Service: accounts, profiles, job listings, applications, document handling, interviews, messages and notifications.
- To support recruitment workflows run by the Organization, including stage tracking, document checks and employer reviews.
- To provide AI-assisted features where enabled (see below).
- To process subscriptions and payments for paid features.
- To send account, security and recruitment emails and in-app notifications.
- To keep the Service secure, prevent misuse, troubleshoot problems and keep audit records.
- To meet legal obligations and to establish, exercise or defend legal claims.
We do not sell personal information, and we do not use it for third-party advertising.
5. AI-assisted features
Where enabled, AI helps with CV analysis, document checks, resume drafting, interview practice and job suggestions. Relevant information you submit, including document text or images, may be sent to an AI service provider used by HRTEQ to produce that result. Some document checks start automatically after upload, and some files may be flagged or rejected with a reason.
AI output can be inaccurate. Recruitment decisions are made by people at the Organization, not by AI alone. Contact your recruitment team if you believe a result needs review.
7. Google user data
When you sign in with Google, we request only basic profile information (name, email address and profile picture). We use it to create your HRTEQ account and sign you in, and nothing else. We do not use Google user data for advertising, do not sell it, and do not transfer it except as needed to provide the Service or as required by law.
HRTEQ’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
9. How long we keep information
We keep account information while your account is active and for a reasonable period afterwards to meet legal, security and audit needs. Recruitment records are kept and removed according to the Organization’s retention rules. Signing out, or deleting the app, does not delete records held by the Organization.
10. Security
We protect information with encryption in transit, hashed passwords, access controls based on role and organization, audit logs, and verified email sign-in. No system is completely secure, so keep your sign-in details private and tell us right away if you think your account has been accessed without permission.
11. Your rights
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and similar laws, you have the right to be informed, to access, to correct, to object, to have information erased or blocked, to data portability, and to claim damages. You can also file a complaint with the National Privacy Commission.
To use these rights, email info@hrteq.com. For recruitment records, we may refer your request to the Organization handling your recruitment, which decides on access, correction, retention and removal of those records. We may need to verify your identity before acting on a request.
12. Age requirement
The Service is for adults. Applicants must be at least 18 years old, and we do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.
13. Changes to this policy
We may update this policy as the Service changes. We will post the new version here with a new effective date, and tell you in the Service or by email before significant changes take effect.
14. Contact us
For privacy questions and requests, email info@hrteq.com. See also our Terms of Service.